Managed Services and Outsourcing

IT Group also provides support services and support contracts where engagements are typically ongoing or incident-based. On-going contract terms may range anywhere from one year to three years. Support engagements provide IT Group’s customers assistance to enable the proper installation, configuration, and operations of IT hardware and software. This may include specialized assistance in the form of on-going telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.

MANAGED SERVICES

IT Group also provides IT outsourcing services where contract terms can range anywhere from one year to more than ten years. An IT outsourcing engagement transfers the responsibility for the on-going management and execution of an activity, process, or functional area to IT Group in order for the customer to gain efficiencies and improve performance.

You can tap us for ongoing or incident-based arrangements. We can provide you specialized assistance in the form of ongoing telephone and online consultation, access to resources and knowledge, field service, maintenance, distribution of software product releases, updates and upgrades.

A typical managed service engagement can include resolving IT-related incidents, identifying the root cause or problems behind incidents, running diagnostics, resolving problems, and providing the customer with documentation of what was done to correct the problem.

Some examples of managed services engagements IT Group can undertake by practice area are the following:

• Enterprise Resource Management

  • Database management
  • Application maintenance
  • Application hosting
  • Staff augmentation

• Content and Customer Relationship Management

  • Application Support and Maintenance
  • Social Media Management
  • Electronic direct marketing
  • Website Maintenance and Content Management
  • Website/Application hosting
  • Staff augmentation

• IT Service Management

  • Application Development
  • Desktop and Server support
  • Servicedesk Management
  • Network remote monitoring and management
  • Staff Augmentation

OUTSOURCING SERVICES

IT project and service management can be a daunting task. Try to do it yourself and you may quickly realize that it can be great tax on the organization's time, effort and resources. By getting IT Group for your IT service management requirements, you can be freed from managing these issues and can go back to doing what it is you do best—managing your own business.

Get us for the following services:

• Datacenter operations
• Server and Desktop Management
• Local and Wide Area Network operations management
• Application development and maintenance
• Social Media Management
• Web, email and Application hosting

Copyright © 2011. IT Group, Inc. All Rights Reserved.  |   Sitemap