We are looking for Helpdesk Associate (HDA)

Responsibilities:

• Provides IT related service to both internal and external clients. 
• Receives, log, and dispatch requests and IT related queries from both external and internal clients. Manages requests and queries and performs as per Service Level Agreement
• Delivers configuration changes and system administration.
• Creates access and email accounts and system access for new hires.
• Manages internal servers and systems and coordinates with other teams regarding system maintenance.

Qualifications:

• May be a graduate of any of the following courses: Information and Communications Technology Management, Information Technology, Computer engineering, Computer Science
• Experience as tech support or helpdesk is preferred but not required.Required

Skills:

• Call handling skills, PC troubleshooting, basic networking, Excellent communication skills (written and oral)
• Must be fluent in English and FilipinoMust be willing to work in Quezon City.

Interested applicant may send their resume to career@itgroup.com.ph