Smart Communications, Inc.

Smart Communications keeps connected with ITG Business Solutions

Quick Facts:

• Industry : Communication
• Company Size : Large

Smart Communications, Inc. (SMART) is the Philippines’ leading wireless services provider with 25 million subscribers on its GSM network as of end-June 2006, equivalent to approximately 58 percent market share.

A wholly owned subsidiary of the country’s dominant telecommunications carrier, the Philippine Long Distance Telephone Company (PLDT), Smart operates a nationwide cellular network and a satellite phone service. It has the most extensive and modern digital communications GSM network and infrastructure in the country, covering over 99 percent of the population.

The Challenge

To support its wide operation, the IT department has to manage over 200 servers running on different operating system platforms and more than 500 workstations across the enterprise. And this is undoubtedly a very challenging task.

The Solutions

Synetix Network Management System through Adventnet has provided a solution to address the client’s growing challenges in managing servers and workstations. The solutions deployed include Adventnet’s ManageEngine OpManager, ManageEngine ServiceDesk Plus and ManageEngine Application Manager.

About the products:

• ManageEngine OpManager is a complete network monitoring software that offers combined WAN, Server, Applications monitoring with integrated help desk, asset management & WAN traffic analysis functionality. OpManager automates several network monitoring tasks and removes the complexity associated with network management.
• ManageEngine Applications Manager is an enterprise-ready and affordable applications management software which facilitates application server monitoring, database monitoring, server monitoring, website monitoring, service management, and custom application monitoring.
• ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff.

The Results

Smart’s IT people were satisfied with the solutions ITG had implemented. With the deployed products, they were able to monitor and measure response-time, and they can detect application performance degradations early.

• Smart eliminates the need for expensive forklifts to unify network operations.
• IT operations kept align with Smart ’ s business processes.
• Minimized downtime and problems are resolved quickly.