Bristol-Myers Squibb

Bristol-Myers Squibb Implements end-to-end Solution to Better Serve its Consumers

Quick Facts:

• Industry : Manufacturing and Distribution
• Company Size : Medium-Sized

Bristol-Myers Squibb is a global pharmaceutical and related health care products company whose mission is to extend and enhance human life. Bristol-Myers Squibb manufactures hundreds of different products and is a leader in the discovery and manufacture of innovative therapies for cardiovascular disease, central nervous system disorders, oncology, virology, metabolics, and immunology. The Company also manufactures and markets ostomy care, advanced wound care, nutritional supplements, and infant formulas.

Bristol-Myers Squibb operates in three major segments – Pharmaceuticals, Mead Johnson Nutritionals, and Health Care businesses. Mead Johnson Nutritionals manufactures and markets infant formulas globally. Mead Johnson also has a broad range of specialty formulas for infants and children with inborn errors of metabolism.

The Challenges

BMS has over 20 distributors (for Mead Johnson Nutritionals) across the Philippines. In order to ensure that they continually provide their customers not only with quality products, but also quality service, they have decided to upgrade their existing information systems for distributors.

• Integrated Solution. Seek for a software solution that could provide insight to stock availability and production scheduling.
• Enhance Service Efficiency. Find a software solution that could improve product flow that would further lead to efficient delivery of consumer goods to its consumers.
• Real-Time Product Availability. Find a software solution that could provide them the ability to have access to product availability anytime.
• Generate Accurate and Real-time Reports.

The Solutions

ComUnion ERP shall serve as the bridge of Mead Johnson to their distributors. Through the system, the company shall be able to not only help their distributors improve operations through close monitoring of the timeliness of delivery of goods, fill rate of inventories, off take of products, but also make the necessary decisions to ensure that business can seamlessly adjust to the ever evolving market.

• Implementation of ComUnion ERP System. A full implementation of ComUnion System platform.
• Integration. All operational activities were integrated into ComUnion.
• Customizations. Customized to its specific and growing needs.

The Results

ComUnion allows Mead Johnson to be more proactive, to do more, and improve customer satisfaction, by delivering more products in more places, at the right time.

• Integrated Information System. ComUnion is implemented on one single database. Distributors were able to collaborate better with the company, to analyze sales orders, available inventory, production requirements, and financials.
• Speeds Information Flow. It gives them the ability to quickly respond to changes in customer needs.
• Real-Time Inventory (Product) Availability. Distributors can now locate products throughout the network quickly.

With the completion of the ComUnion implementation, BMS is focusing on capitalizing on the many benefits provided with this new enabling platform.