IT Group delivers Information and Technology as a "service" under a fixed-fee, continuous engagement. Our portfolio of support services include remote monitoring and management, remote back up, data and network security, on-site support, and managed/hosted applications for telephony, online collaboration, CRM and ERP.
We offer three programs, each one designed to meet different service level requirements. Move your mouse over each item to find out more about each service:
Our service desk responds and acts on alerts, issues, and customer inquiries regarding the covered components of their service contract.
For application support contracts, we provide you with the latest patches and updates for the business applications you are using.
If you have a high speed/broadband Internet connection—we provide you with the services to share your Internet connection across your local area network.
We help you set up basic network services such as mail, web, VPN, file and print services, and more…
We secure your network against external threats and malicious attacks.
We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by annoying and malicious messages.
For compliance, we provide a solution that archives email communication going to and from your organization.
We provide you with tools to help you monitor and control Internet use and access within your organization.
Our automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment.
Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase.
Our remote monitoring system lets us know about problems with your network environment before they affect you.
Our best-in-class tools and management systems allow our engineers to take control of network devices and perform remote fixes that allows remediation in approximately 75% of incidents.
Our automated tools can periodically scan your network to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes, a valuable tool for current assessment and future planning.
Our Technology Consultants will deliver and review with you a monthly update on the health of your network, including a history of incidents, results, up-time and proactive maintenance to give a detailed account of all activities.
We can provide you with a “Virtual CIO” who will visit you on a regular basis to discuss issues based on the data collected from your environment and provide customized recommendations on how to plan for the future. We can sit as a technical resource in your senior management team.
